Insights That Power Performance
Stay ahead with expert insights, industry trends, and actionable strategies designed for contact center leaders. From AI innovations to workforce management tips, our blog delivers the knowledge you need to optimize operations, enhance customer experience, and grow your business.
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The CX & PX Badge: Earn It Before You Wear It
In the world of customer and patient support, a few letters can carry immense weight. […]
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Beyond the Proposal: Finding a True BPO Partner
Choosing a Business Process Outsourcing (BPO) partner is one of the most significant strategic decisions […]
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How to Leverage AI in Hospital Contact Centers: A Consultant’s Guide
Patient access centers are the front door to your health system. They manage the first […]
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Optimizing Patient Access: Centralized vs. Decentralized WFM
The patient journey often begins long before a hospital visit. It starts with a phone […]
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Key Highlights from Calabrio 2025
The energy in Dallas was unmistakable as industry leaders, innovators, and customer experience professionals gathered […]
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Why J11 Consulting is Redefining Contact Center Operations
Your Partner in Patient and Customer Experience Transformation Healthcare contact centers are the front door […]
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Why Healthcare Contact Centers Need a Complete Rethink
As senior consultants, we’ve mastered the art of optimizing corporate call centers. We know the […]
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2025: The Year AI Agents Redefine Healthcare
Health systems across the U.S. are gearing up for a significant shift. 2025 is being […]
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Optimizing Hospital Contact Centers: Best Practices, Risks, and Financial Impact with Epic, Calabrio, and Artera
Hospital contact centers are the nerve centers of healthcare efficiency, serving as the first point […]