J11 Consulting

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Transforming Contact Centers, Elevating Customer Experience

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50+

Years

Experience

Backed by Experience

We help contact centers unlock their full potential

Strategic consulting, operational excellence, and future-ready solutions. Whether you’re scaling, restructuring, or integrating AI, we design tailored strategies that reduce costs, improve customer satisfaction, and drive long-term growth.

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Tech-Driven Solutions

From strategy to execution

Contact Center Optimization

Reduce costs, boost KPIs, and streamline operations.

AI & Technology Integration

Implement smart tools for productivity and PX/CX.

Workforce Management

Train, align, and empower your frontline teams.

Customer & Patient Experience

Design journeys that improve satisfaction and retention.

Deep Sector Knowledge

Industries We Serve

Healthcare industry

Healthcare & Medical Practices

Insurance & Financial Services

telecommunications industry

Telecommunications & Utilities

bpo industry

BPOs & Outsourcing Firms

Powered by Innovation

Smarter Service Starts with AI & Automation

Unlock new levels of efficiency and insight with AI-powered tools and automated workflows. From intelligent call routing to predictive analytics and virtual agents, we help you implement practical solutions that enhance productivity, reduce wait times, and deliver more personalized customer experiences, without losing the human touch.

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