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The CX & PX Badge: Earn It Before You Wear It
In the world of customer and patient support, a few letters can carry immense weight. […]
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Beyond the Proposal: Finding a True BPO Partner
Choosing a Business Process Outsourcing (BPO) partner is one of the most significant strategic decisions […]
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How to Leverage AI in Hospital Contact Centers: A Consultant’s Guide
Patient access centers are the front door to your health system. They manage the first […]
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Optimizing Patient Access: Centralized vs. Decentralized WFM
The patient journey often begins long before a hospital visit. It starts with a phone […]
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Key Highlights from Calabrio 2025
The energy in Dallas was unmistakable as industry leaders, innovators, and customer experience professionals gathered […]
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Why J11 Consulting is Redefining Contact Center Operations
Your Partner in Patient and Customer Experience Transformation Healthcare contact centers are the front door […]
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Why Healthcare Contact Centers Need a Complete Rethink
As senior consultants, we’ve mastered the art of optimizing corporate call centers. We know the […]
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2025: The Year AI Agents Redefine Healthcare
Health systems across the U.S. are gearing up for a significant shift. 2025 is being […]
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Optimizing Hospital Contact Centers: Best Practices, Risks, and Financial Impact with Epic, Calabrio, and Artera
Hospital contact centers are the nerve centers of healthcare efficiency, serving as the first point […]
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Why Hire a Hospital Contact Center Consultant to Enhance Patient Experience and Efficiency
Meta Description: Discover how partnering with a hospital contact center consultant can improve patient experience, […]
