Who We Are
Our Purpose and perspective
J11 Consulting was created with a clear purpose: to bring agility, clarity, and measurable impact to patient and customer service operations with contact center strategies. Bakced by decades of experience leading complex transformations, our approach is grounded in execution and results, not theory.
Our Mission
To accelerate progress in customer service operations by delivering strategic focus, operational alignment, and immediate results without the delays of conventional consulting.
Our Vision
To transform how customer experience leaders drive change by replacing static plans with clear and actionable strategies that build agility and deliver excellence across the organization.
Focused on What Works
We have seen how traditional consulting models often delay progress, overwhelm teams, and overlook the realities of daily operations. J11 Consulting exists to challenge that model. We operate alongside customer service leaders to move fast, adapt confidently, and achieve real improvements from day one. Whether the focus is strategic alignment, operational efficiency, or performance recovery, we make transformation practical and sustainable.
What sets us apart is deep operational insight, a results-driven mindset, and a strong belief in equipping internal teams to lead and maintain change. If your objective is to improve KPIs, reimagine service delivery, or optimize workforce performance, J11 Consulting provides the clarity and momentum to make it happen.