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How to Leverage AI in Hospital Contact Centers: A Consultant’s Guide
Patient access centers are the front door to your health system. They manage the first […]
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Optimizing Patient Access: Centralized vs. Decentralized WFM
The patient journey often begins long before a hospital visit. It starts with a phone […]
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Key Highlights from Calabrio 2025
The energy in Dallas was unmistakable as industry leaders, innovators, and customer experience professionals gathered […]
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Why J11 Consulting is Redefining Contact Center Operations
Your Partner in Patient and Customer Experience Transformation Healthcare contact centers are the front door […]
